FAQs and Help

We’re so happy you decided to give Infinite Humanity a spin!

Our goal is to help you create a digital vault of all your cherished memories and stories. You can use this site to store experiences, photos, documents and more.

We have a mobile app that makes it easier to upload photos and videos from your phone! You can download it in the app store on your phone (either Google Play® or the Apple App Store®).

For the best editing experience, we strongly recommend you sign into Infinite Humanity from a web browser on your computer. From there you can change the order of your multimedia elements, add captions, and customize your stories in different ways.

As always we believe in you owning your content. You can control how much is shared by inviting others to view or add their own content (like photos and videos) by clicking on INVITE when you are in a story and viewing it on your computer or in a mobile web browser. Your stories will always be private to you by default and we promise to never share your content with any third party advertisers.

If you’re curious about what happens after you join Infinite Humanity, check out the story and dashboard tour by clicking HERE.

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Are you having any trouble signing in? That’s alright, happens to everyone from time to time.

If you have forgotten your password click the link below:


If you have tried logging in one too many times your account has been locked. Don’t worry it’s a security feature and unlocking your account is as easy as following the link in your inbox. Go ahead and try it out, we’ll still be over here if you need any other help!

A note on choosing a password:

Choose a combination of letters, numbers and characters that you can easily remember. For example choosing three common words, two numbers and a character could look like Smilingredapple99!

If you receive a notice that you need to confirm your email to continue, CLICK HERE to resend confirmation instructions to the email address you registered with when you first signed up.

Hope this helps! If you have any other issues we’re here to help you. Feel free to contact us in the chat box icon on the page or email hello@infinitehumanity.com. Enjoy!

You can make rich and beautiful stories, filled with images, video, audio and more at Infinite Humanity. We aim to make the process simple, lovable and intuitive. Learn more about how to create with Infinite Humanity below.

These days most people capture the important moments in their lives on their mobile phone or tablet. We've made it even easier to get those photos into Infinite Humanity by creating a simple, easy-to-use application that you can download from your app store of preference. If you have an Android phone you can download Infinite Humanity from the Google Play Store®, or if you have an apple device it will be in the Apple App Store®, both should be able to be found in the applications on your phone or tablet.

When you download the app you can sign in and immediately you'll see all of the stories in your dashboard, or you can create a new story from there. You can add a title and you'll find it in the stories in your dashboard. Go into your new story and tap on the + icon to add photos, videos and text into a story. For the best editing experience we strongly recommend using Infinite Humanity on a computer, where you can move images around, add captions, links and more!

When you are viewing Infinite Humanity on a computer, and you select "Create New Story" the first thing you’ll notice will be Hints and Inspiration section within the story. Use that section to brainstorm the possibilities and to see what’s possible. From the story you can upload a cover photo to make the story come to life, add or change the title, add a description and add a date or date range.

And then it gets exciting. As the author of your story you can add multimedia elements. Just click on add content or the orange menu on the left, choose which file type to upload and then select or drag and drop your files into the corresponding upload area. From there you can resize or move them as you wish. Create stories as intricate and beautiful as your own memories and they’ll last a lifetime.

Remember you can invite friends to help you gather content and curate stories and share them to a specific community. You can find more about that in the Manage section.

Create story tutorial

Infinite Humanity was designed to allow you to create beautiful multimedia stories. While we are constantly working to remove any limitations and to streamline the experience, there are a few restrictions on file uploads as of right now.

You can upload .jpeg, .jpg, .png, .gif, .mp4, .mp3, .wav, .mov, .pdf. Just make sure you’re uploading the correct file type under the right section. Don’t try to upload audio as video and visa versa.

Our current file size limit is 1GB for a single file, which is usually only reached with a longer and higher quality video file. We hope this gives you the opportunity to capture memories for a lifetime. There are file limits specific to the account type. To view or modify your account setting, click on the drop down menu in the top right corner (next to your name), go to your Settings > Plan Detail > (scroll down) Change Plan.

The easiest way to upload content will be on your desktop with the next best option to upload content directly from your phone. If you or your loved caught the best content on their phones at your last gathering, download the Infinite Humanity app from your preferred app store on your mobile device (either Google Play® or the Apple App Store®).

To see a quick tutorial of how to upload content from your mobile device, check out this video for Android users or this video for Apple users.

As with most things in life stories are more fun when they are shared with family and friends. You always control who gets to see any of your content. To use this feature, please sign into Infinite Humanity via a web browser on your computer or mobile device. Once you are in the story you'd like to share, click INVITE to add others with the ability to view or add content of their own. Please note any collaborators with editing permission will only be able to add content, not delete yours.

We require that anyone viewing your content be a member of Infinite Humanity so strangers won't be peeking in on your most precious memories. We will be implementing a community feature in the future with public story options, but for now folks will be asked to sign up for an account. (Free version works great for this!)

Additionally we have a mobile app that makes it easier to upload photos and videos from your phone! You can download it in the app store on your phone (either Google Play® or the Apple App Store®).

You can give access for others to view your stories or contribute their own experiences by clicking on Invite in the story you're working on. Update these permissions any time you wish.

We honor that the content you upload is owned by you. Please ensure you’ve obtained all of the necessary rights and releases to upload content to your stories that you are not the direct author of.

Our secure SSL certificate ensures that your data is protected and secure with end-to-end encryption.

From the moment you create your first story, you can control how wide the audience is, who has viewing and collaborating permissions, and you can always change those settings at any time.